Your PrivacyMatters To Us
KoniqTech is committed to protecting your personal information and your business data. This Privacy Policy explains how we collect, use, store and safeguard information when you use our AI-powered Field Service CRM.
Privacy Summary
Effective Date
Effective from July 2026. This policy applies to all users of KoniqTech's website, CRM platform, customer portal and related services.
Company Information
Information about the organization responsible for processing your data.
Company
KoniqTech
Website
https://koniqtech.com
Primary Email
info@koniqtech.com
Platform
AI-Powered Field Service CRM
Information We Collect
Transparency In Data Collection
We only collect information necessary to provide, improve and secure the KoniqTech platform while delivering reliable customer support and business services.
Account Information
Name, email address, company details, password, user role and account preferences provided during registration.
Communication Data
Information submitted through contact forms, demo requests, support tickets and email conversations.
CRM Business Data
Customer records, leads, jobs, invoices, scheduling information and other business data stored within your KoniqTech account.
Technical Information
Browser type, operating system, IP address, device information, usage analytics and security logs.
How We Use Information
Why We Process Your Information
Information is processed only for legitimate business purposes necessary to operate KoniqTech, provide customer support, improve our platform and protect customer accounts.
Provide Our Services
Create and manage your KoniqTech account, authenticate users and deliver CRM functionality.
Improve The Platform
Analyze product usage to improve performance, reliability, user experience and future features.
Customer Support
Respond to enquiries, demo requests, technical issues and customer service communications.
Security & Fraud Prevention
Protect accounts, detect suspicious activity and maintain platform security.
Cookies & Tracking
How Cookies Help Our Platform
Cookies improve authentication, security, preferences, performance and overall user experience while using KoniqTech.
Third-Party Services
Trusted Infrastructure Partners
KoniqTech works with carefully selected providers to securely deliver hosting, authentication, email, storage and payment services.
| Service | Purpose |
|---|---|
| PayPal Business | Secure subscription and payment processing. |
| Resend | Transactional emails including verification, notifications and contact responses. |
| Neon PostgreSQL | Secure cloud database hosting for application data. |
| Cloudflare R2 | Secure document and file storage. |
| Vercel | Application hosting and deployment. |
Payment Processing
Subscription payments are securely processed through PayPal Business. KoniqTech does not store full payment card information on its own servers. Payment information is handled according to PayPal's security and compliance standards.
Email Communications
We may send account verification emails, password reset requests, billing notifications, security alerts, product updates, support responses and service-related announcements.
Marketing communications are optional and can be unsubscribed from at any time. Important service and security notifications may still be sent when required for your account.
Data Security
Protecting Your Information
Protecting customer information is one of our highest priorities. We implement administrative, technical and organizational safeguards to secure personal information and business data.
Encrypted Communication
All communication between your browser and KoniqTech is encrypted using HTTPS/TLS.
Secure Authentication
Accounts are protected using secure authentication, encrypted passwords and role-based access controls.
Tenant Data Isolation
Every customer operates within an isolated organization, preventing access to another customer's data.
Continuous Monitoring
Our infrastructure is monitored to detect unauthorized access, abuse and suspicious activities.
Data Retention
We retain information only for as long as necessary to:
When information is no longer required, it is securely deleted or anonymized in accordance with our internal data retention procedures.
Your Rights
You Control Your Information
Depending on your location, including users protected by GDPR and similar privacy laws, you may have the following rights regarding your personal information.
Children's Privacy
KoniqTech is intended for businesses and professional users. Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
International Users
Customers located outside our hosting regions understand that information may be processed using trusted cloud infrastructure in accordance with applicable privacy laws and appropriate security safeguards.
Updates To This Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements or security practices.
When significant changes are made, we will update the effective date on this page and, where appropriate, notify customers through the platform or by email.
Contact Information
Privacy Questions?
If you have questions about this Privacy Policy, your personal information, or how your data is processed, our team is here to help.
info@koniqtech.com
Website
https://koniqtech.com
Support
Monday – Friday
Response Time
Typically within 1 business day
Privacy FAQ
Frequently Asked Questions
Answers to common questions about privacy, security, personal information and data protection.
How can I request access to my personal data?
You can contact us at info@koniqtech.com to request access to your personal information or business data associated with your KoniqTech account.
How do I request deletion of my account?
You may contact our support team to request account deletion. Certain information may be retained where required by law or for legitimate business purposes.
Does KoniqTech sell personal information?
No. KoniqTech does not sell customer personal information or business data to third parties.
Where can I report a privacy concern?
Please email info@koniqtech.com with the details of your concern. Our team will investigate and respond as quickly as possible.
How are security incidents handled?
We investigate suspected security incidents promptly and take appropriate measures to protect affected systems and customer data.
Does this Privacy Policy apply to all KoniqTech services?
Yes. This policy applies to the KoniqTech website, AI platform, CRM, customer portal, mobile applications and related services unless otherwise stated.
Legal Notice
This Privacy Policy describes how KoniqTech collects, uses, stores and protects personal information when customers use our website, AI platform, CRM, customer portal and related services.
This Privacy Policy should be read together with our Terms & Conditions, Cookie Policy and any additional legal notices that may apply to specific KoniqTech services.
Your Trust Is Important To Us
KoniqTech is committed to protecting your personal information and business data with secure infrastructure, responsible data practices and continuous platform improvements.